HABC Level 1 Award in Customer Service (QCF)
Who is this qualification for?
This qualification is aimed at individuals who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. It is designed for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments
How long will it take?
To complete this qualification learners should expect to undertake approximately 30 hours of learning.
Topics covered include Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.
This qualification is assessed by portfolio of evidence.
For more information and how to access this course please contact us